ja79's Privacy Policy

1 Types of Information Collected

ja79 may collect the following types of information to operate its services properly:

• Identity & Contact Information: Name, date of birth, email address, and mobile number.
• Financial Information: bKash, Nagad, Rocket, or Upay numbers — used solely for processing transactions.
• Identity Verification Information: National ID or passport details, used to verify age (21+) and identity.
• Technical Information: IP address, browser type, device information, and cookie-based session data.
• Usage Information: Which pages were visited, which games were played, and how much time was spent on the platform.
• Communication Information: Records of conversations with us via live chat or email.

2 How Information Is Collected

ja79 collects your information in the following ways:

• Directly Provided Information: What you voluntarily provide during account registration, identity verification, deposit and withdrawal forms, and when contacting our support team.
• Automatic Collection: When you use our platform, technical information is automatically collected through cookies, log files, and web beacon technology.
• From Third Parties: Information received through trusted service providers for identity verification and fraud prevention.

3 Purposes of Using Information

ja79 uses your information only for the following legitimate purposes:

• Account creation and management, and identity verification.
• Processing deposit and withdrawal transactions (via bKash, Nagad, Rocket, and Upay).
• Implementing responsible gaming policies, including 21+ age verification.
• Providing 24/7 customer support and resolving complaints.
• Detecting and preventing fraud, money laundering, and irregular activity.
• Improving the security and performance of the platform.
• Meeting legal obligations and fulfilling requirements of relevant regulatory bodies.
• Providing personalized services and relevant information (based on your consent).

4 Sharing & Disclosure of Information

ja79 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

• Service Providers: Payment processors, identity verifiers, and technology service providers — who work solely under ja79's direction and are contractually bound to keep information confidential.
• Legal Obligations: Information may be disclosed to competent authorities when required by a court order, government investigation, or legal process.
• Fraud Prevention: Information may be shared with relevant agencies to prevent financial crimes or fraudulent activity.
• Business Transfer: In the event of any business restructuring or acquisition of ja79, the new entity will be bound by the same privacy commitments.

5 Data Retention Period

ja79 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or for the period required by law. Specifically:

• Information for active accounts is retained for as long as the account remains open.
• Financial transaction records are kept for a specified period after account closure in accordance with applicable law.
• Marketing data is deleted upon withdrawal of your consent or at the end of a specified period.
• Technical logs are generally retained for up to 90 days.

6 Data Security Measures

ja79 uses industry-standard technology and processes to protect your information:

• SSL Encryption: All data transfers are encrypted using SSL (Secure Socket Layer) technology, keeping information protected from third parties.
• Access Controls: Access to sensitive information is strictly limited — only authorized personnel can view data when necessary.
• Firewall & Security Monitoring: Our servers are monitored at all times and advanced firewalls are used to prevent unauthorized access.
• Regular Security Audits: Regular security audits are conducted to identify potential vulnerabilities.
• Staff Training: All our staff are trained to follow data protection protocols.

However, no transmission of information over the internet can be guaranteed to be completely secure. You can also help maintain security by keeping your account password confidential and notifying us immediately if you notice any suspicious activity.

7 Cookie Policy

The ja79 website uses cookies and similar technologies. Cookies are small text files stored on your device that help the website remember your preferences and session information.

• Essential Cookies: Necessary for login sessions and security processes — these cannot be disabled.
• Functional Cookies: Remember your language preference and user settings.
• Analytics Cookies: Help improve the service by analyzing which pages are used most and how users navigate the platform.

You can control or delete cookies through your browser settings. However, disabling non-essential cookies may cause some features of the platform to not work properly.

8 User Rights

As a user of the ja79 platform, you retain the following rights:

• Right of Access: You may request to know what information ja79 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your personal information in certain circumstances (exceptions apply where legal obligations exist).
• Right to Restrict Processing: You may request that processing of your information be limited in certain cases.
• Right to Withdraw Consent: You may withdraw consent given for marketing or optional communications at any time.
• Right to Lodge a Complaint: If you have concerns about how your information is used, you may contact us directly.

To exercise any of the rights described above, please contact our support team. We will respond within a reasonable time after receiving your request.

9 Protection of Minors' Information

ja79 is a 21+ platform. We do not knowingly collect any information from persons under the age of 21. Age verification is in place at the time of account registration. If it is ever found that a minor has provided information, it will be deleted immediately and the associated account will be closed.

If a parent or guardian has concerns, they may contact us and we will take prompt action.

10 Third-Party Links & Services

The ja79 platform may contain links to third-party websites (such as payment gateways or game provider portals). These external services have their own privacy policies and ja79 is not responsible for their data processing. We recommend reading the privacy policy of any third-party service before using it.

11 Policy Changes & Updates

ja79 reserves the right to amend this Privacy Policy as needed. If any significant changes are made, you will be notified via your registered email or through the platform. Continued use of the platform after changes have been made will be considered acceptance of the revised policy. The date of the most recent policy will always be displayed at the top of this page.

12 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali and English

We will treat all data-related requests with the appropriate level of importance and will make every effort to respond as quickly as possible.